Coohom · 6 hours ago

Solutions Engineer

San Francisco Bay Area

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Provide technical expertise and guidance to clients regarding product implementation and integration.

Design and develop customized solutions based on client specifications and business targets.

Create technical documentation and solution architecture diagrams.

Assist in training clients on product usage and best practices.

Educate the sales team on product updates, and collaborate with team to understand customer needs and demonstrate how the product meets those needs.

Guide customers through the sales process, ensuring smooth deployment and integration of Coohom. Develop tailored workspaces to demonstrate Coohom’s capabilities in supporting customer workflows.

Stay updated on industry trends, competitive landscape, and emerging technologies relevant to the product.

Work closely with the product management, engineering, and customer success teams to ensure smooth implementation and support.

Provide input for product enhancements based on local customer feedback, industry insights, and assist the team in understanding the local market.

Responsible for interfacing with local ecosystem partners, including pre-research, POC sampling, documentation, and composing success case studies.

Qualification

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Technical SalesSolution EngineeringSaaS SolutionsCloud ComputingAPIsIntegrationCross-Cultural CommunicationMandarin

Required

Bachelor Degree or above in Computer Science, Information Technology, Engineering, or a related field.

2-5 years of experience in a technical sales, solution engineering, or related role, preferably in the enterprise software industry, SaaS industry or similar industry.

In-depth knowledge of local software/hi-tech market

Strong understanding of cloud computing, SaaS solutions, APIs, and integration.

Experience in problem solving/conflict resolution in a cross-functional, cross cultural environment

A quick learner

Good interpersonal skills and excellent communication skills

Native speaker of English.