Be an early applicantLess than 25 applicants

Company

Amazon · 7 hours ago

Technical Support Team Lead, Amazon Robotics Technical Support (ARTS)

Texas, United States

Full-time

Remote

Senior Level

$81K/yr - $182K/yr

4+ years exp

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Responsibilities

Coach a team of technical support engineers (contractors and full time employees) and ensure smooth day-to-day operations and SLA adherence.

Provide hands-on leadership in resolving complex technical issues, working alongside the broader team to troubleshoot hardware, software and system faults within Amazon’s robotics environment.

Act as the point of escalation for critical issues.

Lead live troubleshooting sessions and coordinate cross-functional efforts during high-severity events, ensuring swift resolution and minimal disruption to customer experience.

Lead programs to drive product and process improvements as well as automation efforts.

Collaborate with engineering and field teams to define or refine troubleshooting methodologies and workflows to increase efficiency and service quality.

Serve as a primary technical liaison as needed between your team and key stakeholders, including software development engineers, operations managers, and other field teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportTechnical LeadershipScriptingAgile/ScrumUNIX/LinuxRESTful APIProcess OptimizationDistributed Applications

Required

4+ years of software development, or 4+ years of technical support experience

Experience scripting in modern program languages

Experience troubleshooting and debugging technical systems

Experience in agile/scrum or related collaborative workflow

Experience troubleshooting and documenting findings

Preferred

Knowledge of distributed applications/enterprise applications

Knowledge of UNIX/Linux operating system

Experience analyzing and troubleshooting RESTful web API calls

Benefits

A full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)