Navina · 5 hours ago

Implementation Engineer- Digital Health

United States

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Oversee all aspects of technical onboarding for new customers, including initiation, integration, testing, and transition to live operations. Ensure projects are delivered on time and meet quality standards.

Act as the main point of contact for customers’ IT teams during onboarding. Build and maintain strong relationships, addressing concerns and facilitating smooth collaboration.

Effectively manage and prioritize multiple onboarding projects simultaneously, ensuring timely and successful completion of each project

Provide expert technical advice and support to the Customer Success team. Assist in resolving complex technical issues during the onboarding process.

Hands-on technical integration efforts, execute testing procedures, and ensure thorough data validation and integrity

Represent the technical aspects of the Navina platform in customer interactions, including calls and presentations. Demonstrate deep product knowledge and problem-solving skills

Work closely with cross-functional teams, including CS, Product, R&D, and Medical teams, to ensure seamless communication and alignment on customer integration.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Integration EngineeringSQLCustomer-facing communicationData analysisDebugging web applicationsProject managementUS healthcare industryJavaScriptPythonNodejsAutomation tools development

Required

+4 years of experience in a customer-facing Integration/Implementation Engineer or equivalent experience at a SaaS company

Proven excellent customer-facing communication skills (verbal and written)

Proven experience with SQL and data analysis

Proven experience with debugging web applications

Strong project management skills

Excellent problem-solving and troubleshooting skills

Familiarity with the US healthcare industry

Preferred

Proven experience in programming (JavaScript, Python, Nodejs) - Advantage

Proven experience in designing and developing automation tools and frameworks to streamline integration processes

Experience in a fast-growing organization

Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas

Detail-oriented