Discover Financial Services · 8 hours ago

Home Loans Customer Service

Phoenix, AZ

Full-time

Remote

Entry Level

$17.50/hr - $24.77/hr

2+ years exp

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Insider Connection @Discover Financial Services

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Responsibilities

The first point of contact for general inbound calls and will scrub inbound and outbound leads prior to Borrower being transferred to initiate application

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management

If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.

Collects documents required to render an initial credit decision.

Validates data entry points and issues required loan disclosures

Handles customer inquires on account status and requirements, triages technical questions.

Pre-qualifies customer loan inquires.

Reviews and requests data to adhere to regulatory requirements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mortgage KnowledgeNMLS RegistrationData EntrySales ExperienceOffice Equipment Operation