DataBank · 23 hours ago

Technical Support Engineer 1 (remote/onsite)

Dallas, TX

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone.

Will serve as first point of contact for all customer calls and portal submitted issues.

Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone.

Monitor and respond to alarms for DataBank’s internal & customer systems.

Fulfill service requests for account creations and modifications to include Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP

Adjust resources for IaaS and PaaS customers to include RAM, CPU, and disk space to meet the customers’ requirements.

Perform DNS creation and modifications.

Perform ticket escalations to the various IT teams within DataBank.

Technical support to replicate and troubleshoot Windows and Linux server-side issues.

Fulfill service requests for IaaS and PaaS customers to include Add/Remove/Change of systems resources.

Coordinate and schedule tasks and customer maintenance activities

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows AdministrationLinux AdministrationActive DirectoryVMware vSphereNetwork Monitoring ToolsMulti-Factor AuthenticationOSI ModelCustomer Support Experience