154 applicants

Company

Honeywell · 8 hours ago

Field Service Engineer – SaaS Technical Support

Santa Clara, CA

Full-time

Remote

Mid Level

$94K/yr - $117K/yr

3+ years exp

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Responsibilities

Facilitate issue identification, investigation, and resolution for both remote and on-site customer cases.

Travel 25-50% of the time to customer locations in the San Francisco and Los Angeles areas, as well as domestically, for on-site technical support and troubleshooting.

Track and document requests, resolutions, and customer interactions, ensuring timely feedback.

Provide technical training and guidance to customers during field visits.

Build and maintain strong customer relationships through in-person visits and regular communication.

Test and evaluate products and software in the field to ensure proper functionality and customer satisfaction.

Share knowledge and contribute to continuous improvement initiatives.

Develop and refine technical support processes, with a focus on remote and field-based activities.

Ensure accurate and clear documentation for all activities and customer communications.

Address systemic coordination issues and collaborate with cross-functional teams to resolve them.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaSCloud technologiesWindows serverIT networkingSalesforce.comSharePointBASKnowledge ManagementCall Center ManagementCollaboration skills

Required

Hands-on experience with server-based applications and cloud-based systems (SaaS).

3+ years of experience with cloud technologies.

Proficiency with Windows server, SaaS, and cloud-based systems.

Experience with IT networking and troubleshooting technical issues in customer environments.

Valid Driver’s license and acceptable driving record.

High school diploma, or equivalent.

Preferred

A college degree or technical certifications are a plus.

Familiarity with Honeywell EBI (Enterprise Building Integrator), DVM (Digital Video Manager), HEM (Honeywell Energy Manager), or other SaaS products.

Proven experience with Salesforce.com, SharePoint, or similar CRM tools.

Extensive customer-facing experience, especially in a field-based support role.

Knowledge of BAS (Building Automation Systems) is a plus.

Experience in Knowledge Management and Call Center Management.

Strong troubleshooting and problem-solving skills, particularly in field settings.

Excellent interpersonal, verbal, and written communication skills.

Ability to work autonomously and manage time effectively in a remote, field-based role.

Strong leadership, collaboration, and continuous improvement mindset.

Benefits

Employer-subsidized Medical, Dental, Vision, and Life Insurance

Short-Term and Long-Term Disability

401(k) match

Flexible Spending Accounts

Health Savings Accounts

EAP

Educational Assistance

Parental Leave

Paid Time Off (for vacation, personal business, sick time, and parental leave)

12 Paid Holidays

Company

Honeywell

Glassdoor

4.0

Honeywell International is a technology company that solves the challenges of automation, aviation, and energy transition industries.

Founded in 1906

Charlotte, North Carolina, USA

10,001+ employees

http://www.honeywell.com

H1B Sponsorship

Honeywell has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (92)

2022 (197)

2021 (208)

2020 (165)