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Company

Syensqo · 8 hours ago

Workplace Service Management Specialist

Newark, DE

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Develop and implement a comprehensive EUEM strategy, focusing on optimizing the digital experience for all users within the organization.

Lead the design and development of a customized employee portal, ensuring it meets the specific needs and preferences of our users, enhancing their productivity and satisfaction.

Utilize real-time analytics, employee sentiment data, and automated remediation to proactively identify and resolve IT issues, improving the end-user computing experience.

Collaborate with other stakeholders and vendors to integrate EUEM principles into our technology solutions, ensuring a cohesive and user-friendly digital environment.

Stay abreast of the latest trends and technologies in EUEM, UX design, and digital workplace solutions, integrating innovative practices to keep our organization at the cutting edge.

Qualification

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End User Experience Management (EUEM)User experience designEmployee portal designReal-time analyticsAutomated remediationDigital workplace solutionsDesign thinkingEnglish languageCollaboration skills

Required

Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Psychology, or a related field.

Minimum of 5 years of experience in user experience design and research, with a strong emphasis on End User Experience Management (EUEM) and digital workplace solutions.

Demonstrated experience in designing and implementing employee portals or similar web-based platforms, with a portfolio showcasing successful projects.

Expertise in leveraging real-time analytics, employee sentiment data, and automated remediation to proactively improve the digital experience.

Strong analytical, problem-solving, and design thinking skills, with a user-centered approach to technology solutions.

Excellent leadership, communication, and collaboration skills, with experience leading cross-functional teams and projects.

Result orientation, influence & impact

Empowerment & accountability

Team spirit, building relationships, collective accountability

Strong leadership capability, executing as appropriate in the areas of responsibility

Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

English language skills

Company

Syensqo

Syensqo is a developer of chemical solvents for industries like aerospace, automotive, food, and agriculture and for the end user customers. It is a sub-organization of Solvay.

Founded in 2023

Brussels, Brussels Hoofdstedelijk Gewest, BEL

10001+ employees