ConductorOne · 8 hours ago

Technical Support Engineer

United States

Full-time

Remote

Mid Level

$100K/yr - $200K/yr

4+ years exp

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Responsibilities

Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.

Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!

All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.

Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.

Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.

Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.

Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.

Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportSaaS ExperienceIAM ExperienceProgramming LanguagesTerraformData AnalysisCross-functional Collaboration