ConductorOne · 10 hours ago

Customer Success Engineer

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $200K/yr

5+ years exp

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Responsibilities

You’ll own the role of a product expert as the technical advisor on large customer accounts. You will partner with the Account Managers to ensure a customer is effectively using the platform and successfully onboarded according to their business objectives. You’ll also provide guidance and support to customers struggling to implement additional components of the product prior to go-live.

You’ll improve technical documentation [videos, articles, guides] and our product strategy/process with your insights from our customers’ experience, our time to value ratio through clean execution, and customer satisfaction by genuinely investing in the success of our customers.

You’ll learn the ins and outs of the identity security landscape, an industry that is still in the early days of its growth.

You’ll teach internal teams and other customers on best business practices to implement identity security solutions from your experience in the field.

An ideal team member in this role would:

Successfully onboard large sized customers with a technical product, ideally involving many system integrations. This will also require program management expertise to ensure repeatable success across multiple simultaneous onboardings.

Be excited to own the full customer lifecycle, proactively identify potential risks/red flags, and coordinate with your Account Manager to deliver on customer needs.

Understand the SaaS industry expectations in deploying new software.

Value strong communication, presentation and leadership skills.

Love the challenge of owning a business critical function. Your excellent organizational and project management skills would positively impact the business

Think for scale. Learn from what we’ve encountered, analyze the data, and help further build the program.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IAMSaaS solutionsSalesforceServiceNowMicrosoft Dynamics 365SAPPegasystemsDockerKubernetesRed Hat OpenShiftAWS API GatewayAzure API ManagementInfrastructure as codeHelmIstioPostmanAutomation AnywhereBlue PrismUiPathGoogle Cloud PlatformAWSAzureTerraformAWS CloudFormationMicrosoft BicepProject Management

Required

5-8 years in IAM, IT, Security, Consulting SaaS related businesses

Open to working the East Coast hours

Prior background in SaaS solutions: Enterprise platforms such as Salesforce, ServiceNow, Microsoft Dynamics 365, SAP, or Pegasystems.

Prior background in containerization and orchestration technologies: Docker, Kubernetes (k8s), and Red Hat OpenShift.

Prior background in Infrastructure as code (IaC): Cloud platforms (Google Cloud Platform, AWS, and Azure) and IaC tools like Terraform, AWS CloudFormation, or Microsoft Bicep.

Strong communication, presentation and leadership skills.

Excellent organizational and project management skills.