Crossing Minds · 1 year ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expCrossing Minds is the smartest recommendation platform for your business, founded by AI pioneers and utilizing deep learning for precise recommendations. The Customer Success Manager will build relationships with customers, provide strategic guidance, and ensure successful onboarding while being the voice of the customer within the company.
Artificial Intelligence (AI)Information TechnologyMachine LearningSoftware
Responsibilities
Build deep, trusted relationships with key contacts and executives at our customer's companies
Review ongoing customer campaigns and provide strategic guidance to customers
Successfully onboard and deploy new customers by working closely with the engineering team
Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers
Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met
Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc
Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers
Be the voice of the customers and provide customer feedback internally to stakeholders
Identify, sell, upsell, enable, and manage opportunities with our customers
Qualification
Required
At least 5 years of enterprise SAAS customer success experience
A thoughtful and empathetic approach when dealing with customers and internal stakeholders
An analytical mindset focused on uncovering opportunities for customers
An understanding of the AI software landscape
Ability to work with a diverse range of customers, who each have their own vision and measure of success
Ability to manage projects, roadmaps, and onboarding with engineers and product teams
Preferred
Experience working with international customers in a past role
Benefits
75% coverage on Medical, Dental, and Vision insurance
100% coverage on Basic Life!
Employer-matched 401(k)
20-day PTO
9-days of paid holiday
Company shutdown from 12/24 - 01/01
Professional education opportunities
Company
Crossing Minds
The smartest recommendation platform for your business.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$13.5MKey Investors
Comcast NBCUniversal LIFT LabsShopifyRadical Ventures
2025-06-27Acquired
2024-10-20Non Equity Assistance
2022-04-21Corporate Round
Leadership Team
Alexandre R.
Co Founder - CEO
Emile Contal
Co-Founder
Recent News
2025-10-05
2025-07-01
Company data provided by crunchbase