ImagineSoftware™ (Technology Partners, LLC) · 14 hours ago

Software Support Specialist - ImagineBilling

United States

Full-time

Remote

Entry Level

$55K/yr - $65K/yr

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Hospitals and Health Care

Growth Opportunities

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Responsibilities

Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction

Research and diagnose client system issues and identify and execute intelligent solutions to resolve requests

Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions

Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion

Demonstrate a servant leader mindset by focusing on the needs of customers and how you can help them succeed

Consistently meet department performance metrics related to client support tickets

Document client request requirements and deliverables in Statements of Work

Deploy software updates related to the application

Report to Client Success management, providing regular input on all client activity

Other duties as assigned

Qualification

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SQLHealthcare terminologyTechnical troubleshooting