Radiant Systems Inc · 5 hours ago
Workforce Manager
United States
Contract
Remote
Senior Level
7+ years exp
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Hiring Manager
Krishna Bhagat P
Insider Connection @Radiant Systems Inc
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Responsibilities
Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements.
Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations.
Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets.
Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges.
BPO Collaboration: Partner with BPO operations in Central America and the Philippines to ensure seamless integration and alignment with Client operational goals.
Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives.
Reporting and Analytics: Direct the reporting team to deliver accurate and timely workforce performance reports, providing actionable insights to senior leadership.
Stakeholder Engagement: Collaborate with HR, Operations, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
Budget Management: Oversee and manage a workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets.
Compliance and Best Practices: Ensure all workforce management practices comply with company policies and industry regulations and promote the adoption of best practices across the organization.
Qualification
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Required
Bachelor’s degree in Business Administration, Human Resources, or a related field; Master’s degree preferred.
Minimum of 7-10 years of experience in workforce management, with at least 5 years in a senior or managerial role.
Extensive experience supporting BPO operations in Central America and the Philippines.
Proficiency with the IEX NICE platform and other workforce management tools.
Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
Excellent leadership and team management skills, with a proven ability to lead cross-functional teams.
Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Green Belt Certification required; Black Belt Certification preferred.
Union experience
BPO experience
Preferred
Certification in workforce management or related areas.
Experience in the energy sector or similar industries.
Knowledge of additional workforce management technologies and methodologies.
Company
Radiant Systems Inc
Radiant Systems, Inc. is a certified Minority Business Enterprise, a Global Consulting company founded in 1995.
501-1,000 employees
H1B Sponsorship
Radiant Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Rayn Kamesh
Head of Sales/Director, Strategic Partnership - MSP/VMS Accounts
Company data provided by crunchbase
