Nitorco · 5 hours ago

Technical Support Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for any of our suite of Products.

Troubleshooting company products and services; enhancing the customer experience thought excellent customer communication of complex situations.

Building and executing database queries to diagnose and resolve customer issues.

Managing customer expectations and keeping customers abreast of work being done on their behalf.

Qualification

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Technical SupportSQLMicrosoft SQL ServerRelational Database DesignMicrosoft WindowsExcelJira

Required

A minimum of 1 – 2 years of technical customer service experience, 1 year of call center experience is an asset.

Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary.

Strong computer skills, including tools such as Microsoft Windows, Excel, and Jira.

Must be able to understand and write SQL queries to find and fix issues.

Must be able to understand relational database design and programming concepts.