30 applicants

Company

EXL · 5 hours ago

Account Manager-L&A

United States

Full-time

Remote

Senior Level, Lead/Staff

$140K/yr - $170K/yr

8+ years exp

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Responsibilities

Develop specific sales plans and where possible, increase the sales volume

Manage accounts ranging from $4m to $12m

Work to increase revenue by identifying additional products to complement what is currently sold to the existing customer base

Maximize results by systematically managing an account plan

Support Client Executives (CE) in expanding portfolio and building contacts

Drive the creation and execution of strategic account plans along with Client Executive

Collaborate with CEs, delivery leaders and EXL leaders to grow the overall portfolio

Stay on top of information needed by customers in an effort to serve as a resource

Seek customer feedback regularly to verify satisfaction and uncover minor issues which could escalate if left unattended

Solicits suggestions for continuous improvement and demonstrates personal attention to the customer even when there is no problem

Organizes time to cover ongoing priorities and will make arrangements to cover whenever absence is unavoidable

Continuously keep track of client needs, gauge client satisfaction and expand client contacts

Scout and scope new opportunities within the account

Periodically spend time at delivery locations to maintain close contact with operations and related issues

Manage reports and other database requirements

Mange database for client documents including SOWs

Coordinate & drive process-level C-SAT/NPS

Proven experience in managing accounts ranging from $4m to $12m

Effectively and proactively managed client’s expectations, built deep client partnerships, and developed excellent communication and presence within the client organization

Experience in mining long term complex multimillion dollar accounts, services or solutions within the existing accounts

Ability to communicate confidently at the C-level

Broad functional knowledge within the specific sector and able to connect with a variety of executive level stakeholders on their specific pain-points

Strong sales process and operations skills (management, forecasting, budgeting, etc.)

Strategically minded and able to create a consultative and solution-minded environment

A forward thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementSales Strategy DevelopmentClient Relationship ManagementSales Process SkillsRevenue Growth StrategiesDomain Experience

Required

Proven experience in managing accounts ranging from $4m to $12m

Effectively and proactively managed client’s expectations, built deep client partnerships, and developed excellent communication and presence within the client organization.

Experience in mining long term complex multimillion dollar accounts, services or solutions within the existing accounts

Ability to communicate confidently at the C-level

Broad functional knowledge within the specific sector and able to connect with a variety of executive level stakeholders on their specific pain-points.

Strong sales process and operations skills (management, forecasting, budgeting, etc.)

Strategically minded and able to create a consultative and solution-minded environment.

A forward thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business issues

Bachelor’s degree from an accredited institution

8-10 of experience in sales and account management