Interapt ยท 8 hours ago
Customer Support Analyst (Bilingual)
Louisville, KY
Full-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesSoftwareWeb Development
Hiring Manager
Dianna Coker
Insider Connection @Interapt
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide tier I technical support to customers via phone, email, and chat
Identify, troubleshoot, and resolve complex technical issues
Collaborate with support team to provide seamless customer service experience
Document and track customer issues using our internal ticketing system
Escalate unresolved issues to appropriate internal teams
Qualification
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Required
Minimum of 1 years of experience in a customer support analyst role
Must be bilingual (Spanish/English)
Experience using Service Now and similar customer support tools is required
Experience using Bomgar (or similar remote support tool)
Strong technical aptitude and ability to quickly learn new technologies
Proven experience in troubleshooting and resolving complex technical issues
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Benefits
100% Remote Work
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Wellness Resources
Company
Interapt
Interapt is a mobile and web application development firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ankur Gopal
CEO & Co-Founder
Recent News
Business Journals
2022-01-20
Company data provided by crunchbase
