Ribbon Communications · 6 hours ago

Project Manager - Remote

USA, Remote

Full-time

Remote

Mid, Senior Level

5+ years exp

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Telecommunications

No H1B

U.S. Citizen Only

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Responsibilities

Act as the primary point of contact for customer projects and post sales deliverables through regular face to face and/or virtual engagements. Travel may be required.

Manage the technical scope, schedule, resources of the projects, and ensure alignment with the project objectives and expectations for complex Ribbon projects including multiple Ribbon products with solution design, installation, commissioning and migration.

Lead matrixed project teams including both customer internal teams and Ribbon teams (Professional Services, Sales, Product Line Managers and Supply Chain) to ensure projects are delivered within scope, budget, schedule, and quality targets.

Manage regular ongoing account reviews with the customer on feature/product roadmap and upgrade/growth opportunities as well as address operational issues and technical support concerns. Drive the resolution of all customer concerns inside Ribbon with the technical support teams.

Identify, analyze, and manage the project risks, issues, and dependencies, and escalate them to the appropriate level when necessary.

Monitor and update project financials including forecast for professional services revenue.

Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and internal Ribbon stakeholders.

Qualification

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Telecommunication solutionsProject ManagementPMP certificationSmartsheetComputer literacyCustomer-facing experience