Motus · 5 hours ago

Enterprise Account Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $80K/yr

3+ years exp

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Responsibilities

Maintain and grow the revenue base for your book of business by driving expansion, renewal, and upsells for new products

Develop positive relationships with stakeholders across your customer base as well as a deep understanding of their business landscape and goals; proactively anticipate future needs and risks

Consult with customers on new features and product offerings to drive upsell revenue and deliver presentations on new product offerings and enhancement

Establish and lead a defined sequence of events for each customer opportunity

Drive full-cycle sale process for upsell and expansion opportunities

Maintain detailed customer and prospect information in Salesforce, the goal being that management can quickly understand the status of customer relationships and the sales pipeline

For customers with an assigned Customer Success Manager (CSM): Partner with CSMs to ensure positive engagement with the Motus platform, evaluate program changes, and navigate expansion and upsell opportunities. The EAM will ultimately be responsible for closing revenue.

For customers without an assigned CSM: Provide an additional layer of strategic operational support, provide education and coaching, facilitate the resolution of high-priority issues, and ensure program success, adoption, and satisfaction

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementSaaS ExperienceSalesforce.comMS OfficeProject Management

Required

3+ years’ experience in a customer-facing, quota-carrying role as an Account Manager

Strong understanding of the corporate business world; prior experience in SaaS preferred

Strong and strategic collaborator with the ability to discern when to engage team members in the development of solutions and when to take accountability and work independently

A high degree of emotional intelligence and empathy

Outstanding communication (written and verbal) and presentation skills

Proven ability and desire to work and excel in a fast-paced environment

Excellent multi-tasking, organizational, and project management skills; high attention to detail

Understanding of Internet and web applications with a desire to learn new technologies

Ability to understand and articulate technical concepts and derive solutions

Proficiency in MS Office and Salesforce.com