Co-op Solutions · 8 hours ago
Product Client Experience Consultant - Remote
Des Moines, IA
Full-time
Remote
Senior Level, Lead/Staff
$96K/yr - $124K/yr
10+ years exp
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Responsibilities
Identify, track and monitor opportunities to improve the client experience and develop action plans around opportunities.
Serve as a cross functional change agent, collaborating with internal partners including Product, Marketing, Communications, Sales, Technology & Finance in an ongoing effort to ensure a holistic approach and delivery that is smooth and easy for clients to maneuver.
Assimilate CX insights within product strategic planning.
Complete client impact assessments/snapshots.
Manage and lead client groups, driving strategy and program design; executing on the strategic plans; capturing insights; delivering on action plans and sharing results.
Track key inputs and identify listening posts, measure product experiences and report to stakeholders.
Measure client pilots; maintaining a reporting dashboard and a library of referenceable clients.
Maintain an ongoing process for soliciting, receiving, and sharing client testimonials.
Ability to train, teach and educate peers on Client Experience best practices and impacts.
Qualification
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Required
Bachelor’s degree in Design, Business Administration, Marketing, or equivalent combination of education and experience required.
Ten (10) years in Client Experience, or equivalent experience.
Proven track record of delivering on key initiatives and experience in process improvement and Client Experience best practices.
Thorough knowledge of the financial services industry and related products and processes required.
Ability to develop strong, client-centric materials.
Mastery of Client Experience principles and best practices.
Ability to analyze & assess data insights, converting data into action plans.
Leadership skills that foster accountability, collaboration, alignment and teamwork.
Client-centric mindset ensuring that results are achieved for both internal and external clients as solutions are launched to the market.
Accomplished presentation skills and comfort presenting to clients and senior leaders.
Organized self-starter, able to hold self and others to commitments.
Capable of managing through ambiguity in complex environments.
Preferred
Continuous Improvement (Lean), Six Sigma Certification or related training/certification preferred.
Benefits
401(k) with generous company match
Health, Dental, and Vision Insurance options
Health Savings Account/Flexible Spending Account
Life Insurance
Short- and Long-Term disability benefits
Pregnancy and Parental Leave
Tuition Reimbursement
Paid Time Off (PTO)
Paid Holidays
Community Volunteer Time Off
Employee Assistance Program
Company
Co-op Solutions
Co-op Solutions helps credit union leverage the latest technology and insights to strengthen member connections and propel growth.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Dean Michaels
Chief Executive Officer and President
Recent News
2024-05-23
2024-05-23
PYMNTS.com
2024-05-23
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