Linqto · 4 hours ago
Tier 3 Tech Support Engineer
California, United States
Full-time
Remote
Mid Level
$90K/yr - $120K/yr
3+ years exp
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Hiring Manager
Oliver Nguyen
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Responsibilities
Provide in-depth troubleshooting for escalated issues from customer support teams.
Analyze, diagnose, and resolve complex technical problems related to our web and mobile platforms.
Collaborate with cross-functional teams, including Engineering and Product Development, to address product-related issues and ensure timely resolution.
Document recurring issues and provide insights to enhance product stability and support readiness.
Act as a technical subject matter expert (SME) for customers and internal teams, providing mentorship and training where necessary.
Continuously enhance your understanding of our product suite and support procedures to deliver exceptional service.
Qualification
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Required
3-5 years of experience in technical support, with at least 1-2 years at a Tier 3 or equivalent level.
Proficiency with troubleshooting and diagnostic tools, system log analysis, and network configurations.
In-depth knowledge of MySQL.
Strong problem-solving skills with a keen eye for detail and a methodical approach.
Excellent communication skills, capable of explaining technical issues to both technical and non-technical audiences.
Ability to work independently and manage multiple priorities.
Preferred
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent work experience preferred.
Experience with MySQL.
Experience with scripting languages (e.g., Python, Bash) and automation tools.
Familiarity with ITIL best practices and incident management processes.
Benefits
Equity options
Bonus programs
Health, vision, dental, and disability insurance
Life insurance
401k
Paid time off
Company
Linqto
Linqto is a prominent global financial technology investment platform
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.4M2020-09-09Series A· $0.64M
2020-05-31Series A· $0.71M
2018-02-28Series A· $1.05M
Leadership Team
Joseph A. Endoso
Chief Executive Officer
Vicki Sarris
Co-Founder
Recent News
Keiretsu
2024-10-23
2024-06-05
2024-06-05
Company data provided by crunchbase
