Chisholm Chisholm & Kilpatrick LTD · 5 hours ago
Client Advocate/Paralegal
Providence, RI
Full-time
Remote
Entry Level
$42K/yr - $42K/yr
2+ years exp
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Responsibilities
Professionally manage phone and email correspondence with clients and their families providing status updates and answering questions
Utilize internal systems to retrieve relevant information and provide accurate status updates
Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
Draft basic forms
Draft written correspondence to clients and VA
Update CCK's case management program files with all client conversations, pertinent correspondence, and information
Attend training sessions as directed by the supervisor
Assist with the training of new Client Advocate/Paralegals as needed
Qualification
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Required
High School degree required
2+ years of customer service and/or high-volume phone experience required
Prior experience communicating sensitive or confidential information
Fluency in English
Proactively embrace challenges with a commitment to diligently seek answers and solutions
Excellent verbal and written communication skills
Professional telephone etiquette
Capability to make sound judgments and decisions
Demonstrated leadership skills
Detail-oriented with the ability to prioritize tasks and meet deadlines
Ability to work well in a team-oriented environment
Proficiency with standard office equipment and software
Basic knowledge of Microsoft Office, Outlook, and Adobe Acrobat
Preferred
Bachelor's degree or equivalent experience in a related field
Bilingual in Spanish
Benefits
Medical, dental, and vision insurance (including employer-paid medical insurance for the employee!)
Gym membership reimbursement
15 days of PTO (increasing over time) plus 13 paid company holidays in 2024
35 Work from Home Days per year that can be used for any reason
401k matching
Paid Parental Leave
Company
Chisholm Chisholm & Kilpatrick LTD
Chisholm Chisholm & Kilpatrick LTD is a law firm offering an array of highly effective services tailored to clients’ needs in the areas of Veterans Law, Long-Term Disability & ERISA Law, and Bequest Management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bradley Hennings
Partner
C
Christian McTarnaghan
Partner
Recent News
2024-10-27
Providence Business News
2024-02-11
2024-01-27
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