Mytonomy · 6 hours ago

Director, Customer Success

United States

Full-time

Remote

Director/Executive

5+ years exp

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Responsibilities

Serve as the primary point of contact for assigned healthcare accounts, establishing strong, trusted relationships with senior stakeholders to ensure client satisfaction and long-term retention. You must know how to keep Mytonomy’s founders and executives involved at the right moments and support and conduct quarterly business reviews.

Lead end-to-end project management for each client engagement, using tools like Asana and Google Workspace to organize activities, track progress, and meet deadlines efficiently. Work collaboratively with Mytonomy Content and Product teams to ensure our solution is configured correctly.

Proactively identify client needs, provide insights on best practices, and guide them through Mytonomy’s product offerings to achieve optimal usage and value.

Develop and execute comprehensive account strategies to ensure clients meet and exceed success metrics, including patient engagement rates and satisfaction scores.

Cultivate strong relationships with senior executives and key decision-makers, using influencing skills to communicate the value of Mytonomy’s solutions and promote their adoption across organizations.

Lead initiatives that support the seamless integration of Mytonomy’s solutions with clients’ existing Epic workflows.

Leverage our existing technical documentation to act as a subject matter expert on EHR integrations, helping clients navigate the technical aspects of Mytonomy’s solutions as they integrate with Epic and provide training to ensure consistent adoption and ease of use.

Use project management tools to track client success metrics, including engagement rates, satisfaction scores, and operational impact, ensuring alignment with organizational and client-specific goals.

Conduct data-driven analyses and present findings to clients and Mytonomy leadership, showcasing the effectiveness and ROI of Mytonomy’s solutions and providing clear documentation of project milestones and outcomes.

Qualification

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Customer SuccessEpic EHRProject ManagementAsanaGoogle WorkspaceHealthcare OperationsPatient EngagementHealthcare Innovation

Required

Minimum of 5-7 years of experience in customer success, account management, or client-facing roles within the healthcare industry, with a strong understanding of healthcare operations and patient engagement.

Demonstrated experience with the Epic electronic health record system.

Proven ability to successfully lead and manage projects.

Strong project management skills with a proven ability to prioritize tasks, manage timelines, and lead complex client engagements effectively.

Proficiency in using Asana, Google Workspace, and other tools to streamline project workflows and track client success metrics.

Strong influencing and interpersonal skills, with a talent for building trust and credibility with senior executives and decision-makers.

Excellent written and verbal communication abilities for clear and effective presentation of insights, findings, and recommendations.

Preferred

A master’s degree in public health (MPH) or healthcare policy (MPP or MA) in or an equivalent field is highly preferred.

Ability to balance strategic client needs with Mytonomy’s business objectives, managing multiple complex accounts independently.

Located in the DC area or California to facilitate collaboration with local clients and Mytonomy’s leadership, though remote work arrangements may be considered for highly qualified candidates.

Passion for healthcare innovation and a commitment to improving patient care through technology-driven solutions.