Pitney Bowes · 4 hours ago
Senior Business Development Manager
SG Remote
Full-time
Onsite
Senior Level
5+ years exp
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Responsibilities
Owns and delivers the revenue strategy for the region.
Creation of commercial strategies to drive Sales, Customer, Delivery and Support teams to work cohesively, optimizing each to maximize revenue and reward appropriately.
Manages the Customer Success Team to drive and grow existing customer uplift and usage revenues.
Identifies and grow key high value customers, drives CSAT and maintains <2% churn.
You will manage Customer Success teams to deliver to the annual business plan.
You will own the Customer experience across all touchpoints in the business from their initial interaction with CrescoData marketing campaigns, the website, pre-sales, onboarding and customer lifecycle management.
You will own relationships with customer C-level contacts.
You will Own and improve Customer facing processes.
You will be fully across all Customer facing legal documentation including policies + contracts in order to inform and own customer questions.
You will be the ultimate customer escalation point.
Works with each department to streamline and improving the entire customer experience.
You will lead The Customer Success team to deliver to:
Uplift + Variable revenue targets
A Churn prevention targets and strategy
You will test and trial scalable Account Based marketing initiatives to delivery uplift eg eDM, Webinars etc
Works closely with Marketing to ensure that marketing strategy matches sales requirements.
Works closely with marketing to understand and build the MQL to SQL model.
You will work with the PB social selling team to generate leads
You will own and grow strategic regional Partnerships including but not limited to TikTok, Amazon, Shopee and other technical partners across all of SE Asia
You will identify, own, and deliver Growth strategies across the business including:
Diverse ways to package and commercialise CrescoData products and services eg Paid Support Packages
Review current pricing or payment terms etc
You will own and commercialise the Hubspot Customer and partner relationships
Commercialise Existing customers - eg roll out our referral programme
Re-engage with churned customers
Works closely with the Managing Director and CFO to set revenue targets, optimize existing revenue models, create new revenue streams, and identify and evaluate key high value customers
You will be responsible for ensuring customer and revenue generating projects are prioritized by Development, meet project deadlines, and meet or exceed customer expectations
You will ensure that Support delivers to Customer SLA’s + satisfaction
You will be the business sign off point for any customer / delivery / support comms and decisions
Team Owns CRM tool, ensures data is clean, accessible + usable
You will own and report on:
New business revenue
Customer Revenue
CRR - revenue protection
Uplift + variable
Churn
CSAT
Sales: Owns + grows SQL’s, Referrals. Builds an understands the SQL to conversion model.
P&L ownership, budget + business planning + forecasting.
Qualification
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Required
Demonstrated sales leader and individual contributor with a proven track record of closing B2B enterprise contracts; building and growing sales teams and revenues in the SaaS enterprise space.
5+ years sales experience in the SaaS and/or Commerce space.
Experience in global international markets including Southeast Asia, Australia and Mainland Asia.
Outgoing: You will need to be outgoing and comfortable dealing with C-level interactions.
Business Acumen: Ability to measure activity effectiveness and constantly improve tactics to improve results.
Data driven: creates accountability by setting the right metrics and tying performance and compensation to tangible results.
Results driven: commits to results and takes accountability for success.
Communication: proven ability to communicate strategy clearly to multiple teams and areas of expertise to ensure the right business goals are met.
Demonstrated ability to meet or exceed sales targets.
Good track record as a business development leader in a tech, geo-data, SaaS or technology and software related company.
Experience with data and API-based partnerships and integrations, data licensing and/or mobile integrations.
Ability to communicate, present and influence all levels of the organization, including C-Suites.
Excellent presentation and listening skills.
Must be analytical and metrics-driven through all stages of the sales cycle.
Outstanding verbal, written and in-person presentation skills.
Excellent commercial and legal negotiation skills.
Preferred
Experience (preferred) in tier 1 commerce platform vendor (Shopify, Magento, Salesforce Commerce Cloud etc.)
Ability to coordinate and work cross-functionally internally with internal teams, including Marketing, Customer Success, Finance and Sales Operations.
Up to date on digital, social and application trends, especially in the ecommerce space.
Prior experience in a startup technology company a plus.
Understanding of mar-tech landscapes would be a plus.
Benefits
Comprehensive benefits globally
Company
Pitney Bowes
Pitney Bowes is a global technology company that powers physical and digital transactions that drive commerce.
10,001+ employees
H1B Sponsorship
Pitney Bowes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (21)
2022 (44)
2021 (38)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-10-04Debt Financing· undefined
1978-01-13IPO· undefined
Leadership Team
Lance Rosenzweig
Interim CEO
Marc Lautenbach
President & CEO
Recent News
MarketScreener
2024-11-19
2024-11-11
Company data provided by crunchbase
