GrowGeneration Corp · 6 hours ago
Customer Success Representative
United States
Full-time
Remote
Entry Level
$24/hr - $25/hr
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Responsibilities
Provide high level of service to customer using B2B portal
Manage quotes, process orders, provide order tracking
Resolve customer concerns
Provide advanced technical assistance
Assist customers and sales representatives via email, chats and calls
Other duties as assigned
Qualification
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Required
Bilingual (Spanish/English), both written and verbal
Must be in the Central or Eastern Time zone
Associate’s degree in business administration, marketing or related field
Extensive experience in connecting with and delivering value to customers
Ability to leverage customer success expertise and consultative approach to drive results
Demonstrated ability and affinity for work in a fast-paced environment
Knowledge of Internet and web applications
Excellent communication skills
Strong customer service skills
Organization skills, Detail oriented
Excellent multitasking and project management skills
Ability to work independently
Creative problem solving
Empathy towards customers
Benefits
Participation in group insurance plans upon eligibility
Paid time off
Sick leave
Parental leave
Company
GrowGeneration Corp
At GrowGeneration, we aim to be the best in Selection, Service, & Solutions.
Founded in 2008
501-1,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$247.83MKey Investors
Gotham Green PartnersMerida Capital Holdings
2020-12-07Post Ipo Equity· $172.5M
2020-06-10Post Ipo Equity· $42M
2019-06-26Post Ipo Equity· $12.8M
Leadership Team
Darren Lampert
CEO
Gregory Sanders
Chief Financial Officer
Recent News
2024-11-19
Yahoo Finance
2024-05-19
2024-05-19
Company data provided by crunchbase
