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Company

Amplity Health · 6 hours ago

IT Technical Support Liaison- EST

Philadelphia, PA

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Serve as the main point of contact and manage technical issues with the client technology teams to support daily functions, ensure seamless communication, and issue resolution.

Provide technical support (Hardware and Software) for call-center users.

Experience and understanding of Salesforce Service Cloud platform with support of and use of Salesforce.com in a call center environment.

Collaborate across CIC/PSC/MI functions.

Support systems such as, ARC, AEGIS, 1QEM, SharePoint, SAP and Outlook.

Support the design and implementation of future call center capabilities / enhancements / upgrades.

Regularly monitor system performance and user feedback to identify potential issues and areas for improvement.

Maintain detailed records of support requests, resolutions, and ongoing issues to ensure transparency and continuous improvement. Work with Salesforce team to ensure proper documentation of processes such as Rep Locator functionality.

Implement Project Management tasks.

Provide primarily remote support 5 days a week, 8:30 am to 5:00 pm ET

Other duties as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce.com supportHardware supportSoftware supportVOIP systemsCX phone systemsCIC phone systemsPerformance monitoringCompTIA A+ certificationNetwork+ certificationSharePoint supportSAP supportOutlook supportTechnical communicationCollaboration skills

Required

Bachelor's degree in information technology, Computer Science, or a related field from an accredited university or college.

3 + years’ experience in Salesforce.com support.

2 + Experience with VIOP, CX, CIC phone systems.

Strong Collaboration skills

Planning and coordination

Technology implementation and support

Performance monitoring

4 + years’ hands-on experience in hardware / software support.

Strong and effective communications skill, written and oral.

Self-motivation and the ability to be self-directed when necessary.

Strong problem-solving skills, excellent communication abilities, and proficiency in various hardware and software systems.

Preferred

Relevant certifications such as CompTIA A+, Network+, or similar are preferred.

Benefits

401K

Medical

Dental

Vision

Employer funded life insurance

Long-term

Short-term disability

Mental wellness program

Paid holidays

PTO

Company

Amplity Health

The true partner of global healthcare companies, Amplity Health continually challenges the boundaries of medical and commercial strategies to accelerate the approval and launch of new drugs to improve the lives of patients.

Founded in 1980

Yardley, Pennsylvania, USA

1,001-5,000 employees