Pueo Business Solutions LLC ยท 8 hours ago
SharePoint & Knowledge Manager
United States
Full-time
Remote
Mid Level
Maximize your interview chancesBusiness IntelligenceConsulting
No H1B
Security Clearance Required
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Responsibilities
Administer, configure, and maintain SharePoint farms, sites, and services
Monitor and optimize SharePoint performance, ensuring high availability and reliability
Manage user permissions and access controls to secure sensitive information
Troubleshoot and resolve issues related to SharePoint functionality
Work closely with departmental heads and teams to understand collaboration needs
Design and implement SharePoint sites and solutions to facilitate efficient communication and collaboration
Provide training and support to end-users on SharePoint features and best practices
Develop and implement a comprehensive knowledge management strategy
Create and maintain a centralized knowledge base/repository for organizational documents, best practices, and other relevant information
Promote knowledge-sharing culture and encourage employees to contribute to the knowledge base
Oversee the creation, organization, and categorization of content within SharePoint
Develop and enforce content management policies and procedures
Ensure the accuracy and relevance of information stored in SharePoint
Integrate SharePoint with other enterprise systems and applications as needed
Customize SharePoint solutions to meet specific business requirements
Stay updated on SharePoint advancements and recommend upgrades or enhancements
Implement and enforce security policies to protect sensitive data stored in SharePoint
Ensure compliance with relevant regulations and standards
Conduct regular security audits and assessments
Generate and analyze reports on SharePoint usage, performance, and content
Provide insights and recommendations for improvements based on analytics
Respond to customer inquiry via email, live chat, and telephone providing relevant information
Provide insights and recommendations for process improvements
Provide guidance to the FAQ and Knowledge base to improve response time
Provide knowledge management recommendations to improve the quality of information shared and reduce the number of calls required.
Qualification
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Required
An active TS/SCI clearance with the ability to obtain a CI Poly
Bachelor's degree in Information Technology, Computer Science, or related field
Proven experience as a SharePoint Administrator and Knowledge Manager
Strong knowledge of SharePoint architecture, configuration, and customization
Familiarity with knowledge management principles and practices
Excellent communication and interpersonal skills
Ability to collaborate with cross-functional teams
Problem-solving and troubleshooting skills
Knowledge of information security and compliance standards
Project management skills for implementing SharePoint solutions
Preferred
Microsoft SharePoint certification
Experience with SharePoint Online and on-Premis and Office 365
Familiarity with enterprise search solutions
Knowledge of business process automation using 2013 SharePoint workflows
Knowledge of Tableau for visualization and data analytics
Experience with front facing customer service
Company
Pueo Business Solutions LLC
Capabilities Our portfolio of innovative Day-1 tools allows us to deliver immediate value while helping our customers better understand their technology needs, without additional costs, licenses, or system accreditation dependencies.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher Garrett
Consulting Partner
Gregory Palmertree
Partner & Consultant
Company data provided by crunchbase
