200+ applicants

Company

Included Health · 9 hours ago

Training Program Manager, Member Care

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $116K/yr

5+ years exp

Maximize your interview chances

Health CareHospital

Insider Connection @Included Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

You'll partner with leaders in CaPS, Quality, TAO, and Member Care to develop and implement seamless onboarding, continuing education, and leadership development programs.

You'll partner with training Program Managers and Member Care Training to identify quantifiable goals we can meet with training (aka: what are we aiming to improve?)

You'll produce measurable outcomes related to learner and member experience.

You'll be a thought leader and consultant wherever learning is concerned.

You'll apply proven instructional design and adult learning theories to develop engaging and relevant content that enhances learning transfer and retention.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Training industry experienceELearning designProject managementConsultation skillsPerformance metricsProcess improvementRelationship buildingContent developmentAdult learning theories

Required

5+ years experience in the training industry, including at least 2 years managing programs.

Subject-matter expertise in project/program management, as well as eLearning design, development, implementation and facilitation.

Strong consultation skills and the ability to seek out information and provide quality advice.

Experience establishing performance metrics, implementing process improvement measures, and promoting alignment with internal partners.

Experience maintaining productive, trust-based, and effective relationships with a wide array of individuals across diverse client groups.

Strong facilitation skills and the ability to develop and deliver effective presentations to varying groups and sizes.

Ability to co-design approach, timeline, scope, and use of resources with committee members and partners.

Ability to work remotely.

Prompt and regular attendance at assigned work location.

Capability to remain seated in a stationary position for prolonged periods.

Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.

No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.

Capability to work with leadership, employees, and members in an appropriate manner.

Benefits

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work