DarioHealth · 7 hours ago
Customer Support Representative - Bilingual (US-Remote)
New York, NY
Full-time
Remote
Entry Level
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Responsibilities
Responds to member concerns, questions, and technical needs via multichannel communication, following regulatory policies and procedures.
Informs members about Dario products and services, upselling when appropriate.
Maintain records in compliance with regulatory polices and procedures.
Provide stellar customer service to members in a kind and patient fashion.
Other duties as assigned.
Qualification
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Required
Native English speaker, Bilingual in English/Spanish a Must.
Excellent telephone etiquette skills.
Demonstrated effective organizational, time management, and communication skills.
Ability to learn, analyze, understand, and convey complex information.
Proficient with technology, web-based applications, mobile applications, etc.
Prior Customer Service/Support experience.
A quiet, private, distraction-free home office environment.
Reliable high-speed internet with a minimum 10Mbps download speed and 5Mbps upload speed.
Discipline and autonomy to work from home.
Working hours 11:00AM – 8:00PM EST
Preferred
Experience with Salesforce or other CRM’s a plus.
Company
DarioHealth
DarioHealth is a digital therapeutics company engaged in the development and commercialization of patented and proprietary technology.
Founded in 2011
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$255.7MKey Investors
SternAegisOrbiMedOurCrowd
2023-12-29Post Ipo Equity· $22.4M
2023-05-02Post Ipo Equity· $14.3M
2022-06-09Post Ipo Debt· $50M
Leadership Team
Erez Raphael
CEO & Board Member
Zvi Ben David
CFO
Recent News
2024-11-07
2024-11-07
2024-10-30
Company data provided by crunchbase
