NTT Ltd. · 5 hours ago
Client Success Manager
New Hampshire, United States of America
Full-time
Remote
Mid, Senior Level
$90K/yr - $128K/yr
5+ years exp
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Responsibilities
Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.
Establishes and maintains effective client relationships.
Effectively communicates and interacts with clients, vendors, and internal department team members.
Maintains periodic account health assessments to drive client retention.
Gathers and tracks client requirements and specifications, including changes.
Develops and maintains various client account documentation.
Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
Prepares status reports to keep management, clients, and project team informed of project status and related issues.
Recommends appropriate process and procedure revisions in support of continuous improvement.
Coordinates, tracks and reports on quality assurance metrics and testing.
Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects.
Manages key support systems related to technology systems, training, documentation, and knowledge management.
Performs other tasks as assigned.
Qualification
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Required
Working knowledge of Microsoft Office Suite
EXCEL EXPERIENCE A MUST
Working Knowledge of Data Center Operations
Project Management Experience at the Deployment and Program Level
Able to present routinely to executive team
Possess excellent problem solving, critical thinking and interpersonal skills
Possess excellent verbal and written communication skills
Possess excellent client service skills
Highly motivated self-starter
B/S degree or equivalent education and/or work experience required
Must have a minimum of 5 years of relevant experience, that includes a minimum of 2+ years in the data center co-location industry or Managed Services Vertical
Must possess a current, valid state-issued driver’s license
Reliable internet connection and electricity
Preferred
Knowledge of IT infrastructure
Knowledge of IT managed services and/or cloud computing
ITIL Certification or Process Improvement Certifications
Knowledge of SSAE 16 and other industry certifications
PMP Certification
Benefits
Annual bonus
Paid time-off
Medical, dental, and vision benefits
Life and supplemental insurance
Short-term and long-term disability
Flexible spending account
401k retirement plan
Company
NTT Ltd.
NTT DATA is a USD 30 billion trusted global innovator of IT and business services.
10,001+ employees
H1B Sponsorship
NTT Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (2)
2021 (8)
Funding
Current Stage
Late StageLeadership Team
Abhijit Dubey
CEO
Miriam Murphy
CEO for Europe
Recent News
2024-06-02
Company data provided by crunchbase
