Zenius Corporation · 8 hours ago
Grants Management User Research Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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No H1B
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Responsibilities
Develop and implement a comprehensive user research plan to inform the design and enhancement of FEMA’s grants management systems.
Conduct user interviews, surveys, usability testing, and field studies to gather qualitative and quantitative insights.
Analyze and synthesize research findings into actionable recommendations.
Collaborate with FEMA leadership, grants administrators, and applicants to understand user needs and priorities.
Present research findings and insights to stakeholders at all levels, advocating for user-centered solutions.
Work closely with product managers, designers, and developers to ensure user research findings are incorporated into system design and functionality.
Provide guidance on user personas, journey mapping, and workflow improvements.
Identify and address gaps in the current grants management experience through iterative research and testing.
Stay informed on industry best practices, tools, and methods for user research and experience design.
Define metrics to evaluate the effectiveness of system improvements and user satisfaction.
Track the impact of user research on system performance and user outcomes over time.
Ensure FEMA’s grants management systems meet accessibility standards and address the needs of diverse user groups.
Advocate for inclusive design practices that align with FEMA’s mission and values.
Qualification
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Required
Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Design, Sociology, or a related field.
10+ years of experience in user research, human-centered design, or UX design.
Demonstrated ability to conduct user research with diverse populations, including non-technical users.
Proficiency in user research tools (e.g., UserTesting, Optimal Workshop, Dovetail) and design tools (e.g., Figma, Adobe XD).
Strong analytical and storytelling skills to translate complex research findings into actionable insights.
Familiarity with agile product development processes and tools (e.g., Jira, Confluence).
Preferred
Master’s degree in a relevant field.
Experience in government or public sector projects, particularly in grants management or disaster recovery.
Knowledge of accessibility standards, such as WCAG 2.1, and experience conducting accessibility audits.
Familiarity with FEMA’s grants programs (e.g., Public Assistance, Hazard Mitigation Grant Program).
Experience using data visualization tools to present research findings.
Benefits
Paid holidays and paid time off
Medical insurance including health, vision, dental insurance
401K matching
Flexible Spending Account
Flexible schedules
Training and professional certification plans
Company
Zenius Corporation
Zenius Corporation is a small disadvantaged business firm offering grants, financial management, higher education, & IT Optimization domain.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tony Singh
Vice President
Recent News
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