Heard · 8 hours ago

Frontline Support Specialist

San Francisco Bay Area

Full-time

Remote

Entry Level

$19.24/hr - $24/hr

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Responsibilities

Directly respond to, and engage with, inbound customer inquiries and requests, covering a wide-range of topics through various Support channels

Review and escalate customer requests to Technical Support, Accounting Support, Customer Success, Marketing, Sales, and other partner departments, as validated

Develop familiarity with the business processes and financing / accounting best practices underpinning Heard in order to answer basic questions related to these functions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ZendeskSalesforce Service CloudHelp ScoutSaaS B2B experience

Required

Familiarity with modern ticketing, customer engagement, and CMS solutions within customer service environments such as Zendesk, Salesforce Service Cloud, or Help Scout

Demonstrated product or customer service experience, preferably in a SaaS B2B setting

Excellent written and verbal communication skills

Comfortable conversing with customers via their preferred channels, including email, social media, live phone calls, and chat

Natural-born evangelist with enthusiasm for the customer

Hunger for troubleshooting and problem solving