DeVry University · 5 hours ago
Student Finance Analyst I
United States
Full-time
Remote
Entry Level
$50K/yr - $55K/yr
1+ years exp
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Responsibilities
Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and video conferencing.
Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student inquiries.
Applies knowledge to assist with team performance.
Demonstrates a basic understanding of compliance and regulations.
Assists in resolving escalated concerns and in a timely manner through the appropriate channels.
Provides exceptional customer care to students and colleagues by taking ownership of issues and questions.
Identifies areas of continuous improvement and opportunities for automation, system enhancements, and cost reductions in a constantly evolving organization.
Assists with User Acceptance Testing (UAT) by applying comprehensive knowledge of the requirements, performing testing, and providing appropriate documentation.
Open and responsive to constructive feedback from mentor/supervisor
Attend beginner trainings on student financial assistance programs.
Actively participates in team meetings and special projects.
Maintains procedural documents.
Maintains service level agreements as determined by leadership.
Maintains annual quality assurance accuracy rating of 95% and above.
Adaptable to new processes, assignments while maintaining positivity
Communicates effectively and proactively with colleagues and leadership.
Actively works on personal development.
Receive questions from the field and provide detailed responses with appropriate information and guidance to be shared with the student.
Completes other duties as assigned.
Values different perspectives and is open to culturally diverse ideas and points of view to achieve team goals.
Runs and reviews reports to help ensure accurate and timely disbursement of federal, private, state aid, and institutional aid to eligible students.
Familiarity with the Federal Student Aid Handbook Volume 4-Processing Aid and Managing FSA Funds
Ensure timely reporting to COD by daily reviewing response files
Monitor student disbursements and take manual action, when necessary, within ProSAM or COD.
When necessary correct student disbursement records within COD
Monitor disbursement rejects for students across the University to take appropriate next steps for resolution
Stays current with federal and state regulations and ensure disbursement related processes meet requirements for compliance. Participates in creating standard operating procedures when there are new regulations, or reviewing for compliance.
Serves as a subject-matter expert on disbursement processing regulations and the application of said regulations to University policy, which may include staff training.
Qualification
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Required
Advanced degree or equivalent experience.
Minimum 1-3 years of student financial assistance programs, customer service or related experience preferred.
Experience with Adobe, Microsoft Word and Microsoft Excel required.
Maintain access to federal systems, which includes no defaulted federal student loans.
High level of interpersonal, communication, time management, and analytical skills.
Must be a self-starter with the ability to prioritize effectively.
Ability to work independently and collaboratively in a flexible remote environment.
Preferred
Familiarity with Federal Student Aid web-based applications preferred.
Knowledge of higher education, military regulation, or accounts receivable experience preferred.
Knowledge of Banner and ProSAM student financial systems preferred.
Benefits
401(k) and Roth Plan w/match
Paid Tuition Program
Remote and Flex Work Options
Medical, Dental and Vision Coverage
Paid Parental Leave
Fertility Coverage
Family and Domestic Partner Coverage
Adoption Assistance
Wellness Programs
Volunteer Time Off
Technology Stipend
Career Development Programs
Mental Health Care Programs
Tax Savings Account (FSA and HSA)
Short-Term/Long-Term Disability Coverage
Life, Accident, AD&D, Critical Illness Insurance
Auto/Homeowners, Pet and Legal Insurance
Exclusive Discount Programs
Family Care Services
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Health Advocacy Service
Company
DeVry University
Fostering student learning through high-quality education integrating technology, science, business and the arts.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Elise Awwad
Chief Executive Officer and President
Recent News
2024-10-23
Company data provided by crunchbase
