Navitus Health Solutions · 6 hours ago

Sr. Analyst, Implementation Process

United States

Full-time

Remote

Senior Level

$78K/yr - $95K/yr

5+ years exp

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Responsibilities

Works collaboratively with the Implementation team and their business partners to collect and document technical specifications and determine and communicate standards and best practices, program design and program improvement activities, including reporting and analytics

Coordinates the testing, training, and roll out of process improvement plans, tools, and automation

Performs root cause analysis, identifies opportunities for process improvement, and proposes and executes preventative action plans

Monitors on-going progress of business processes to determine solution adherence and effectiveness and proactively identifies, documents, and communicates challenges, risks, and/or issues

Utilizes a project plan with key milestones and change control, escalation, monitoring, and reporting methods

Provides operational support for associates and business partners, fielding and assessing escalations to troubleshoot and correct problems

Reports to leadership on benefits, challenges, and progress of solution implementation and effectiveness

Gathers and evaluates stakeholder feedback, compliance data, and process performance metrics to identify and execute improvement opportunities

Develops and maintains Implementation presentations, templates and resource documents

Other duties as assigned

Qualification

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PBM client implementationsBusiness analysisProcess improvementProject managementDocumenting processesWriting business requirementsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft VisioMicrosoft SharePointHealth AdministrationAccount managementClient servicesFlexible interaction

Required

Bachelor’s degree in Business, Finance, Health Administration or related field, or equivalent work experience

5+ years of experience with PBM client implementations, benefit configuration, account management, or client services

5+ years of experience with business analysis and/or process improvement

3+ years of experience documenting processes and practices, often in accepted project management methodologies

3+ years of experience in project management

Experience writing business requirements

Experience with Microsoft Excel, Word, PowerPoint, Visio, and SharePoint

Participate in, adhere to, and support compliance program objectives

The ability to consistently interact cooperatively and respectfully with other employees

Preferred

Bachelor’s degree in Business, Finance, Health Administration or related field, or equivalent work experience preferred

Experience with client implementations, benefit configuration, account management, or client services in health plans and/or multiple lines of business