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Company

Veritext Legal Solutions · 6 hours ago

Legal Transcription Quality Assurance Representative (Remote)

Fresno, CA

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Work collaboratively with colleagues, exhibiting company values.

Ensure that all communications are handled in a professional, timely, and courteous manner.

Communicate necessary information punctually, accurately, effectively, and report incidents to management.

Welcome change and continuously work to enhance job knowledge while bringing value to role.

Take ownership of your work; follow through until final resolution.

Provide transcriptionist support post-scheduling through job completion.

Conduct quality assessments of transcriptionists' work product.

Prepare and deliver feedback for transcriptionist and reporter review.

Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements.

Follow established processes and service-level agreements.

Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.

Work within established production levels for various tasks.

Track and report information as requested.

Provide special task transcription support as assigned and in accordance with business needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Transcription experienceLegal field experienceTranscription QA experienceMS Office proficiencyAdvanced typing speedProofreadingIn-person feedbackDetail retentionWritten feedback

Required

2+ years transcription experience

2+ years’ experience in legal field

1+ year transcription QA experience

Experience providing written and in-person feedback

Ability to proofread and edit documents effectively and efficiently.

Able to manage legal transcript content according to standards.

Able to manage simultaneous use of software applications.

Able to provide feedback in an effective and constructive manner.

Proficient in professional use of MS Office applications.

Advanced typing speed of 60+ WPM.

Superior written communication skills.

Advanced English language skills including grammar, punctuation and spelling.

Support-service oriented with strong interpersonal skills.

Dedicated professionalism with the ability to respond promptly and accurately.

Ability to retain details and process work accordingly.

Able to work independently in strict alignment with a team.

Excellent hearing and ability to easily discern details and speakers within audio recordings.

Benefits

Competitive compensation and total rewards package

Comprehensive medical, dental and vision insurance

Remote work structure

Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)

Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

Matched 401(k) to help you save for your future

Pet insurance to help your pet(s) live a long and happy life

Flexible Spending Accounts (healthcare, dependent care, transit & parking)

Company-paid life insurance as well as short-term and long-term disability insurance

Learning and development opportunities to advance both personally and professionally

Veritext Summer Camp – a fun-filled culture building and learning experience

Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!