SencorpWhite · 6 hours ago

Technical Support Engineer

Hyannis, MA

Full-time

Remote

Mid Level

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Responsibilities

Assist in pre-deployment planning to ensure smooth software integration with customer equipment by working closely with customers to understand their system integrations and use cases.

Commission VLM equipment and deploy software solutions (CompactTalk, CompactStore, and custom applications).

Resolve complex or previously unknown problems requiring high level technical expertise and business acumen.

Provide expert technical guidance to Field Service to resolve customer issues efficiently.

Establish and maintain lines of communication with engineers on design, reliability and maintenance issues pertaining to our products.

Manage multiple concurrent projects across various geographic locations, ensuring timely completion of installations and support services.

Prioritize tasks and coordinate with both internal teams and customers to meet project deadlines and expectations.

May require travel to international/domestic sites to support Installation.

Assist with recruiting and training new personnel.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software commissioningSystem integrationPLC programmingB&R PLCNetworking – TCP/IPHMI PanelsData AcquisitionRemote Access toolsBlueprint reading