76 applicants

Company

SGS Technologie · 7 hours ago

Application Support Engineer

United States

Contract

Remote

Entry, Mid Level

2+ years exp

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Hiring Manager

Fathima Nuzha

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Responsibilities

Respond to and resolve escalated issues from Level 1 support

Analyze, troubleshoot, and resolve application incidents, both functional and technical, ensuring minimal disruption to users.

Use 4D-specific tools and logs to investigate issues and determine root causes.

Document and communicate resolution steps to Level 1 support and business users.

Monitor application performance, manage error logs, and preemptively address potential issues.

Manage configuration settings within the 4D application and execute minor configuration changes as needed.

Assist in application maintenance tasks, including data validation, integrity checks, and application optimization.

Work closely with business users and Level 1 support teams to provide clarity on technical issues and application functionality.

Assist in creating user guides, FAQs, and training materials for end-users.

Document troubleshooting processes, known issues, and solutions to create a knowledge base for the support team.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

4D application development4D programming languageDatabase managementQuery optimizationSupport ticketing systemsMonitoring toolsLevel 2 application supportITIL frameworkBusiness applications supportITIL Foundation Certification4D Developer CertificationCross-functional collaboration

Required

Strong experience with 4D application development and support.

Proficiency in 4D programming language, database management, and query optimization.

Familiarity with support ticketing systems and monitoring tools.

Excellent troubleshooting and analytical skills, with a focus on identifying root causes and implementing solutions.

Ability to work under pressure and prioritize tasks in a fast-paced environment.

Strong written and verbal communication skills to effectively document and explain technical issues.

Proven experience in working collaboratively with cross-functional teams and end-users.

2-5 years of experience in Level 2 application support or a related technical support role.

Experience with ITIL or other service management frameworks is a plus.

Previous experience in supporting business applications in industries such as finance, healthcare, or logistics is advantageous.

Preferred

ITIL Foundation Certification or equivalent.

4D Developer Certification (if available).

Company

SGS Technologie

SGS Technologies is a web design and development company that offers a range of web development and optimization services to its clients.

Founded in 2003

Jacksonville, Florida, USA

51-200 employees

http://www.sgstechnologies.net

H1B Sponsorship

SGS Technologie has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (34)

2022 (37)

2021 (31)

2020 (39)