I-share Consultancy Services ยท 6 hours ago
Finance - Benefits CSR
United States
Full-time
Remote
Entry Level
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Responsibilities
Responding to client inquiries regarding retirement plan payments, including periodic and non-periodic payments.
Assisting clients with understanding their payment options, including lump sum distributions, death benefits, rollovers, and loan withdrawals.
Reprinting tax forms, verifying current record information, sending change request forms to participants as requested.
Qualification
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Required
Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service.
Familiarity with retirement plan payments, lump sum distributions, death benefits, rollovers, and loan withdrawals
Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).
Excellent customer service skills with the ability to manage multiple types of inquiries.
Ability to follow structured processes and maintain high accuracy levels.
Strong verbal communication skills and professional telephone etiquette.
Ability to work under supervision and follow established guidelines.
Preferred
Experience in financial services or call center operations is a plus.
Company
I-share Consultancy Services
I-share is opgericht in 2008 en van oorsprong ontstaan uit een ICT-opleidingsinstituut.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
