67 applicants

Company

OneSource Virtual · 5 hours ago

Bilingual Help Desk Specialist & Contact Center Rep

US-Remote

Full-time

Onsite

Entry Level

1+ years exp

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Enterprise SoftwareHuman Resources

H1B Sponsor Likely

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Responsibilities

Provide professional and timely service to internal and external customers

Effective communication skills via telephone, email, and in-person

Provide Workday platform navigation and access assistance to contact center requests.

Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)

Escalation of service delivery issues to on-site Lead and Corporate contacts as appropriate

Participate in ongoing training relative to the functional area

Form strong partnerships within the department and organization

Identify and document areas of improvement or innovation through process change or automation

Meets or exceeds all performance standards

Assumes other duties as assigned by the Manager

Qualification

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Fluency in SpanishWorkdayZendeskMicrosoft OfficePC Skills

Required

HS Diploma required

1-2 years of customer service or related experience and/or training

Fluency written/spoken in Spanish is required.

Must have the ability to learn basic Employee Self Service functionality for the Workday platform

Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Preferred

Bachelor’s degree preferred

Company

OneSource Virtual

Glassdoor

4.0

OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.

Founded in 2008

Dallas, Texas, USA

501-1,000 employees

http://www.onesourcevirtual.com

H1B Sponsorship

OneSource Virtual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (14)

2021 (14)

2020 (15)