Pax8 · 5 hours ago
Service Desk Administrator I
United States
Full-time
Remote
Entry Level
$38K/yr - $48K/yr
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Responsibilities
Monitors and manages ticket work queues within ServiceNow
Performs troubleshooting on Pax8 Platform defined issues including general Platform navigation, integration with our PSA Tools, and Pax8's proprietary Pax8 Pro features
Receives and makes calls and screen share sessions with Partners
Escalates work to other teams and/or resources while acting as a point of contact for Pax8 Partners
Provides Pax8's developers with clear feedback and troubleshooting efforts on issues and bugs related to the Pax8 Platform
Works with team members to document processes and generate knowledge base articles to establish troubleshooting best practices
Qualification
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Required
Entry level experience diagnosing problems with software and cloud products
Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems
Excellent typing skills to ensure quick and accurate entry of service request details
Has a passion for learning
Ability to be customer service oriented and work well in a team oriented collaborative environment
Ability to communicate professionally by phone and email
Ability to multi-task and adapt to changes quickly
Ability to be self-motivated with the ability to work in a fast-moving environment
HS Diploma/GED; or equivalent work experience
Preferred
ITIL Certification
Benefits
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Company
Pax8
Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.
Founded in 2012
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$400.52MKey Investors
HSBCSoftBank Vision FundFirstMile Ventures
2023-09-05Debt Financing· $50M
2022-04-11Series Unknown· $185M
2021-01-06Series Unknown· $96M
Leadership Team
Scott Chasin
Chief Executive Officer
Puneet Pamnani
CFO
Recent News
2024-11-05
IT Brief New Zealand
2024-10-18
IT Brief New Zealand
2024-10-18
Company data provided by crunchbase
