Warner Pacific Insurance Services · 6 hours ago

Director of Operations - REMOTE

Westlake Village, CA

Full-time

Remote

Director/Executive

$133K/yr - $145K/yr

10+ years exp

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Responsibilities

Manage the operations team, ensuring quality control, compliance with regulations, and timely service delivery to brokers, employer groups, and carrier partners.

Reassign casework and adjust workflows to meet departmental objectives, particularly in the high-complexity space of level-funded insurance, where claims management and underwriting are critical to operational success.

Establish and maintain robust business relationships with carriers and brokers who offer level-funded insurance, ensuring that operational teams are aligned with product specifications and market expectations.

Manage new broker/agency onboarding processes, ensuring compliance with underwriting guidelines and carrier policies.

Lead cross-functional teams focused on process improvements and cost-saving initiatives. This includes coordinating between Sales, IT, and Finance departments to ensure seamless integration of new initiatives.

Continuously evaluate operational workflows related to level-funded insurance, identifying and implementing process improvements to enhance efficiency, compliance, and customer satisfaction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Operations managementLevel-funded insurance expertiseCross-functional team managementData aggregationRelationship managementEmployee engagementLeadership developmentCurious mindset10+ years industry experience5+ years in leadership role

Required

Proven track record in leading operations and specific expertise in managing day to day workflows, inventory, agent assignments, and turn around times.

Ability to use and aggregate data to drive results.

Proven leadership and cross-functional team management skills, with the ability to align diverse departments toward common goals.

Excellent problem-solving skills, particularly in the context of complex insurance products like level-funded and self-funded insurance.

Experience in leading large scale projects and influencing without authority.

Strong communication and relationship management skills, capable of interacting with brokers, carriers, and internal departments to drive product success.

Proven track record of successful employee engagement, leadership development, and coaching initiatives.

Ability to lead teams and organizations through large scale change.

Curious mindset with the ability to accept both upward and downward feedback.

Bachelor’s degree in Business, Communication, Organizational Psychology, Insurance or a related field, or equivalent industry experience of 10+ years.

5+ years in an associate director-level role or higher, with a proven track record in managing operations.

Experience leading service enhancement projects that improve the customer experience and operational efficiency.

Preferred

Strong expertise in the operational management of level-funded insurance products, including knowledge of stop-loss insurance, self-funded claims processes, and underwriting standards.