Redpath Consulting Group · 8 hours ago

Salesforce Consultant - Strategic Support, Nonprofit

Minneapolis, MN

Full-time

Remote

Entry, Mid Level

2+ years exp

Maximize your interview chances

ConsultingCRM

Work & Life Balance

No H1B

Insider Connection @Redpath Consulting Group

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Maintain minimum level of billable utilization as determined by Redpath leadership

Capture and analyze business requirements, translate those requirements into solution options, and communicate those effectively back to the client

Recommend and collaborate with clients on user acceptance testing strategies

Conduct function and system integration testing

Implementation and customization of client Salesforce solution projects that involve but are not limited to Nonprofit Cloud, NPSP, Sales Cloud, Service Cloud, Experience Cloud to ensure scope and client expectations are met

Work with client management, client subject matter experts (SMEs) and or information technology personnel to complete Salesforce support tasks, as required

Apply a general understanding of business operations ideally focused on Nonprofit Fundraising, Grants Management, Program Management, and Case Management.

Work under general direction and independently to determine and develop approach to solutions

Respond to a variety of questions and concerns from stakeholders and communicate the status of requests; document findings and actions

Provide support to current Redpath clients within agreed upon service levels

Effectively build and maintain relationships with current clients

Provide excellent level of customer service to ensure client success and meet client satisfaction survey expectations

Maintain clear and consistent communication with clients throughout the duration of the engagement

Consistently close projects on time and on budget with little intervention from management

Strong desire for Salesforce mastery and will earn additional certifications and maintain existing

Assist with internal industry experience training

Support Redpath Vision/Mission and Core Values

Engage productively with project team, understand project team roles, and lead with solutions when encountering challenges

Ability to solve problems independently as well as correctly identify when to seek help

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce System AdministratorSalesforce Nonprofit Cloud ConsultantNonprofit experienceBusiness analysisSalesforce consultingMarketing CloudExperience CloudService CloudPardotEducation CloudSystem integrationRaiser’s Edge