UST HealthProof · 5 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$35K/yr - $40K/yr
2+ years exp
Maximize your interview chancesHospitals and Health Care
Insider Connection @UST HealthProof
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Responsibilities
Receive and respond to inbound phone calls for customer assistance.
Respond to outbound phone call requests.
Document all calls in ticketing and tracking systems.
Respond to customer inquiries and provide data to customers within required time frames.
Function as liaison between claims department and providers
Research customer claims in the primary payor systems
Ensure highest level of customer service on every call.
Qualification
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Required
A full comprehensive understanding of the covered plan benefits
Excellent verbal and written communication skills
Attention to detail and problem-solving skills.
Basic understanding of MS Office applications, especially Word and Excel
2 - 3 years’ experience in a Healthcare claims operations or Call Center environment
Willingness to learn new skills.
Team collaborator
High school degree required.
Benefits
Accrue up to 16 days of paid vacation per year
Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
10 paid holidays
Eligible for paid bereavement leave
Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
Eligible for medical, dental, and vision insurance
Basic life insurance
Accidental death and disability insurance
Short- and long-term disability benefits
Purchase additional voluntary short-term disability benefits
Participate in a Health Savings Account (HSA)
Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses
Potential for quarterly incentive-based bonuses and or commissions depending on role
Company
UST HealthProof
Futureproof your health plan operations with scalable, cost-effective, and integrated core admin solutions.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Adams
Chief Executive Officer
Beth Maxwell
VP Product Delivery and Partnerships
Company data provided by crunchbase
