KarmaCheck · 6 hours ago

Implementation Specialist

United States

Full-time

Remote

Mid Level

$45K/yr - $65K/yr

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Responsibilities

Enable mid-market and enterprise customers to onboard and successfully ramp during their first 90 days on the KarmaCheck platform

Collaborate with internal and external clients to gather necessary data and documentation for account creation, and provide clear instructions and guidance to clients during the setup process

Configure accounts within the KarmaCheck platform and with our partners, and customize account settings based on findings during discovery

Troubleshoot setup challenges and resolve issues promptly to maintain project timelines.

Participate in client calls as necessary to maintain the trajectory of the implementation process, respond to inquiries and provide status updates on educational matters, ensuring a seamless implementation process

Document configurations and project status for reference and audit purposes

Assist with 5+ concurrent customer onboardings at any given time.

Help build best practices for launching, training, and supporting new customers

Become an expert user of the KarmaCheck platform to help customers optimize their workflows

Partner with internal teams, including Sales, Customer Support & Research (CSR), Product, and Engineering, to deliver a seamless customer experience

Optimize customer onboarding workflows through process improvements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer onboardingTechnical communicationAccount configurationResourceful attitudeProcess improvement

Required

Cultivate client champions. You want to understand the challenges our customers face, and you want to help fix them.

Stay calm in the face of technical and/or customer challenges. You corral the right people to solve the problem, and inspire others with your can-do spirit.

Hold a team player perspective with a high level of integrity and a desire to assist your team - you can be flexible as the company and team scale.

Have aptitude and curiosity for digesting and effectively communicating technical concepts across audiences of varying technical ability.

Bring a resourceful attitude - you might not have all the answers, but you won’t stop until you find them.