72 applicants

Company

EDB · 7 hours ago

CX Program Manager

Chicago, IL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Big DataBusiness Intelligence

H1B Sponsor Likely

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Responsibilities

Program Management : Plan, execute, and manage internal projects of varying complexity and size from initiation to completion, ensuring alignment with organizational goals, timelines, and budgets.

Stakeholder Collaboration : Partner with cross-functional teams—including Customer Success, Sales, Product, and Operations—to ensure project alignment and seamless implementation.

Process Improvement : Identify opportunities to streamline processes within the CCO organization, designing and implementing solutions that improve efficiency and effectiveness.

Project and Performance Tracking : Develop dashboards, metrics and reporting systems to track project progress, measure outcomes, and communicate results to stakeholders and leadership.

Risk Management : Proactively identify potential risks and develop mitigation strategies to ensure projects stay on track.

Documentation : Maintain detailed project documentation, including plans, timelines, budgets, and post-project evaluations to capture lessons learned and best practices.

Change Management : Drive change management efforts related to new initiatives, ensuring smooth transitions and adoption across the organization.

Communication Support : Develop and manage key communications for the CX team, such as All Hands Call presentations and the CX Team contributions to the monthly company newsletter.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementProject Management ToolsCross-functional CollaborationCustomer Success

Required

5+ years of experience managing cross-functional projects in a SaaS or technology environment, preferably initiatives in CX functions

Strong project management skills with a proven track record of delivering target outcomes within ambitious timelines

Solid understanding of Customer Success, Professional Services and Support functions

Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels and proficiency in developing professional and engaging presentations in Microsoft Powerpoint/Google Slides

Proficiency in project management tools (e.g., Asana, Monday.com, Jira, Smartsheet) and strong analytical skills with advanced knowledge of Excel or similar tools

Demonstrated ability to prioritize competing demands in a fast-paced, dynamic environment

High attention to detail and exceptional organizational skills

A problem-solver with a growth mindset and a focus on continuous improvement

Collaborative and team-oriented, with the ability to navigate complex stakeholder landscapes

Bachelor's degree in Business Administration, Marketing, Economics, Business Information Systems or Related field

Benefits

CuraLinc to aid employees in health and wellness tips and practices

Wellness Fridays extending to December 2024

Company

EDB

Glassdoor

3.4

EDB is an open source-based data platform.

Founded in 2004

Bedford, Massachusetts, USA

501-1,000 employees

https://www.enterprisedb.com

H1B Sponsorship

EDB has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (4)

2022 (1)

2021 (1)