dataplor · 7 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Manage customer lifecycle for accounts by building relationships, presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls

Learn and become a dataplor and geospatial data expert as a trusted customer adviser

Strategize and identify new use cases to grow accounts, finding areas where dataplor can provide the most value to increase renewals

Become an industry expert in how tech, CPG, retail, real estate, and other sectors leverage geospatial location data to gain a competitive advantage

Work with delivery management to ensure datasets are delivered on time and exceeding customer expectations

Engage with the product team to guide customer requests and establish roadmaps

Work with the technical support team and other core dataplor teams to ensure that customer requests and escalations are resolved

Identify and achieve targets on renewal rates, customer satisfaction, and new opportunities in assigned accounts

Understand existing customer contracts, renewal/opt-out dates, and other sales operations aspects related to renewals

Develop dataplor champions and produce customer references for the marketing team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS experienceCustomer SuccessAccount ManagementGeospatial data expertiseEnterprise clients experienceOKR managementData analyst experienceStartup experience