Prime Therapeutics · 7 hours ago

Pharmacist Account Manager - Remote

Minneapolis, MN

Full-time

Remote

Mid Level

$98K/yr - $166K/yr

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Responsibilities

Serve as primary point of contact and subject matter expert on all quality matters pertaining to assigned clients and area of focus.

Lead monthly client meetings, either by phone or in person, to review program reporting and progress, status of strategic plan implementation, and discuss other capabilities, tools, or products that could address issues

Build external client satisfaction by establishing strong client-facing relationships with health plan quality leaders and successfully implementing quality initiatives

Establishes priorities and maintains positive client relationship

Responds to client's requests for information

Assesses, investigates and resolves difficult issues to achieve customer satisfaction

Responsible for oversight of all program reporting

Ensures standard and ad hoc reports are provided accurately and on time

Develops and tracks the appropriate metrics to monitor the quality and impact of the client's program

Provides overall project coordination for the contract's clinical and operational functions.

Collaborate with key internal and external stakeholders, and external vendors, to ensure needs are understood, capabilities are aligned, and initiatives are on schedule and within budget

Develops strong relationships and contacts within the company that are supportive of the achievement of program goals

Works closely with teams to ensure consistent delivery of approved programs to their client

Revenue Generation - Works to ensure revenue goals and administrative expenses are managed

Leads the development of clinical program enhancements and better practices

Identifies program improvement and upsell opportunities

Supports other functions as requested throughout the program lifecycle including contracting, finance, outcomes, communications and IT.

Qualification

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