Lincoln Financial Group · 8 hours ago
Claims Telephonic Initiation Representative (remote available)
Charlotte, NC
Full-time
Remote
New Grad, Entry Level
$20.77/hr - $20.77/hr
0+ years exp
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Responsibilities
Communicate with roughly 50-60 customers throughout the day, answering questions and initiating their claim through the utilization of multiple applications and platforms.
Provide education to the customer/employer regarding the product (primary products: FMLA and disability) while having a strong focus on attention to detail to ensure the claim/leave is taken and notated appropriately.
Communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.
Identifies, recommends and champions process improvements and organizational initiatives to positively influence the team and quality.
Qualification
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Required
High School Diploma or GED
0-1+ years of administrative support, customer service and/or data entry that directly with the specific responsibilities for this position
Ability to communicate effectively (verbal/written)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity.
Preferred
Data entry and research experience in a fast-paced environment
Ability to maneuver through multiple systems as needed
Benefits
Paid training, coaching and development
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Effective productivity/technology tools and training
Company
Lincoln Financial Group
Lincoln Financial Group is a Fortune 500 company offering a diverse range of financial services and solutions.
10,001+ employees
H1B Sponsorship
Lincoln Financial Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (38)
2022 (49)
2021 (55)
2020 (32)
Funding
Current Stage
Late StageLeadership Team
Adam Wilson
vice president of strategic partnerships, vendor and platform management
Ellen Cooper
Chief Investment Officer & Executive Vice President
Recent News
2024-05-06
2024-03-26
Philadelphia Business Journal
2023-12-19
Company data provided by crunchbase
