Amplify · 6 hours ago
Executive Director, Strategy and Operations, Literacy
Remote - United States
Full-time
Remote
Director/Executive
$150K/yr - $165K/yr
15+ years exp
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Responsibilities
Ensures operational readiness to serve customers
Leads Ready to Serve process(es) for product line, engaging with key stakeholders to ensure that initiative objectives are met
This includes project plan development, initiative coordination and management, issue identification/triage/escalation as appropriate.
Partners with product, GTM, and other stakeholders to ensure proper line item/business system management for product line as appropriate
Acts as a partner to the Marketing function, including product line support for Ready to Sell efforts and ongoing Customer and Product Marketing efforts, ensuring that marketing communications reflect the product line thoughtfully and accurately.
Drives readiness, builds capacity, and provides ongoing support for key customer-facing functions, including:
Partnering with the Professional Learning team to shape engaging, effective, and accurate session content, developing and honing implementation guidance
Partnering with the Training and Enablement team to ensure effective and accurate session content for internal audiences
Drives customer usage and happiness to increase ARR by:
Owning the Strategic Account Review (SAR) process for the product line, evolving the process as the business and product line grows
Develops the annual curriculum, working with literacy team peers and other stakeholders
Works collaboratively with CS, Research and Measurement, and literacy product team as appropriate to set goals and create resources to empower CSMs to best serve their customers
Prepares for, leads, and distributes materials related to the Account Review forum
Partnering with product line team, Sales, CS, Customer Support as needed escalate, address, and communicate about product issues impacting customers
Supports a broad range of stakeholders beyond the product team with general product knowledge and direction (includes Slack channel ownership, general resource creation/maintenance).
Supports Sales and CS team members, offering strategy and product knowledge for customers.
Supports efforts to ensure suite-level and product-line teams have the information needed to make informed product development decisions through regular reports to product line teams. This includes, but is not limited to
Leveraging knowledge and information for SAR process to contribute insights to product development process
Understanding “hotspot” issues and reporting up to product line team about trends and themes impacting customers
Monitoring, assessing, and sharing applicable KPIs by product line
Acts as product line subject matter expert; trains and reviews content for internal teams
Represents product line in cross-functional forums as appropriate
Represents product line in external contexts as appropriate (e.g., webinars, customer meetings). This include can include, but is not limited to, content development, content delivery, meeting support, strategic guidance, material review as appropriate
Review incoming Bids/RFPS on behalf of product line as appropriate to understand whether our products are aligned to the given opportunity; flagging where additional development or stakeholder engagement may be needed prior to response
Attends Bid/No-Bid meetings representing product line to address clarifying questions
Partners with the Bids team to develop and maintain boilerplate language and is the product line lead for written responses in cases where the boilerplate is insufficient
Reviews Proposals for completion and accuracy, escalating to SMEs where appropriate/as needed.
Qualification
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Required
Bachelor's Degree or equivalent professional experience
15+ years experience in a customer support, account management, professional development role, classroom teaching or similar experience with a track record of high quality results
Prior experience with Amplify literacy products
Excellent communication skills and an ability to work productively with a wide range of internal and external stakeholders
Proven ability to lead compelling customer-facing meetings and presentations
Proven ability to synthesize information and present to internal stakeholders
Proven ability to work through internal and customer stakeholder conflicts with professionalism
Ability to create and lead a project plan with tasks, owners, deliverables, and due dates
Proficiency with office software including Google products (docs, sheets) and Microsoft products (Excel, Word)
Ability to travel (approx 5%) to Amplify’s New York Office Headquarters for occasional workshops
Preferred
K-12 teaching experience is a plus
Experience in product management, preferably in the ed tech industry
Benefits
401(k) plan
Competitive health insurance and mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs
Company
Amplify
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and formative assessment.
201-500 employees
H1B Sponsorship
Amplify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (10)
2021 (7)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$215MKey Investors
Cox Enterprises
2023-05-23Series C· undefined
2021-10-26Series Unknown· $215M
Leadership Team
Eric Berger
SVP, Desmos Classroom
Krista Curran
SVP and General Manager of Assessment and Intervention Solutions
Recent News
Google Patent
2024-11-02
Company data provided by crunchbase
