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Company

Fold Health · 7 hours ago

Implementation Manager/Senior Manager

California, United States

Full-time

Remote

Senior Level

6+ years exp

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Responsibilities

Execute a successful project management approach to track and review tasks to ensure timely and quality submission to clients while ensuring repeatable positive outcomes.

Support the development of implementation tools and resources including project plans, project tracking tools, internal status updates, kick-off decks, and related items required to meet planned go-live dates.

Lead cross-functional technical and non-technical project teams. Ensure processes are followed and documented and meetings are executed efficiently to track towards timely implementations.

Proactively identify and escalate barriers to project success, while developing contingency plans for any identified risks/ and/or barriers.

Utilize effective problem-solving skills to overcome both internal and external challenges.

Collaborate closely with the Solutions Design team to ensure IT and Operational workflows and requirements are documented and implemented timely.

Monitor and track all project plan tasks and client deliverables to ensure on-time delivery.

Develop strong internal coordination, collaboration and communication (Solutions Design, Product, Customer Success and Engineering) to ensure systems and processes are established to meet specific requirements.

Become a subject matter expert on the Fold Health platform

Develop training materials and guides for internal and external stakeholders, as well as delivering role specific customer training to assist with change management and encourage high utilization of the platform.

Continuously gather, analyze and incorporate customer feedback in order to continuously improve processes, methodologies, and tools to ensure scalability, efficiency, and customer satisfaction.

Build and nurture relationships with key stakeholders and decision-makers, acting as a trusted strategic advisor to understand their business needs and identify opportunities for value realization.

Facilitate implementation meetings with external partners and clients.

Analyze project performance data and provide regular reports to internal and external stakeholders on project status, challenges, and outcomes.

Qualification

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Healthcare TechnologyValue-Based CareProject ManagementChange ManagementMicrosoft ExcelJIRASmartsheetSalesforceEHR Experience

Required

Remote – East Coast preferred

Bachelor’s degree from a four-year college

6+ years’ experience with program management, project management, or similar experience

5+ years’ experience working in healthcare technology (EHR or EMR), value-based provider group, health system or health plan

3+ years’ experience working in value based care and risk-based arrangements

Self-starter skills who will work well on a team and employ strong communication skills to manage project timelines and deliverables.

Detail oriented, excellent prioritization, and time management skills

Expertise partnering with internal departments to drive collaboration and results

Experience successfully designing, implementing, and managing large projects, including change management initiatives within healthcare provider organizations

Superior project management skills and an orientation to plan and organize work and teams

Ability to be successful in a fast-paced, rapidly evolving startup environment while managing multiple projects / deliverables

Highly proficient in Microsoft Excel, Word, JIRA, Smartsheet/Asana, Salesforce and Powerpoint. Familiar with various HER’s (athena, EPIC, Elation, etc.)

Requires frequent travel client sites.