Eve · 7 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $155K/yr
5+ years exp
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Responsibilities
Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells
Onboarding: Enable teams at firms using Eve in 90 days or less
Maximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features
Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly
Contribute to Product Evolution: Provide client feedback to inform product roadmap development
Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support
Qualification
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Required
Comprehensive knowledge of law firm operations, compliance, and current legal sector trends
Mastery of legal tech solutions, especially Eve's products, with ability to explain complex concepts to non-technical professionals
Strong analytical skills with expertise in legal-specific metrics and ability to present insights effectively
Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges
Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes
Strong relationship-building skills with willingness to travel for client visits and industry events
Preferred
5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts
A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus)
Proven acumen around planning and managing a large book of business in a fast-paced environment
Excellent communication skills and the ability to present complex information across various stakeholders
An eagerness to learn, adapt, and bring creative solutions to client needs
Benefits
401(k) with Company Match
Comprehensive Health, Dental, and Vision Insurance
Unlimited PTO for work-life balance
Professional Development Opportunities
Monthly Lunch Stipend
An inclusive, collaborative, and innovation-driven work environment
Company
Eve
Eve is the industry's first customizable AI assistant for the legal profession.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$14M2023-10-25Seed· $14M
Company data provided by crunchbase
