ETS · 10 hours ago
Product Operations Coordinator
Princeton, NJ
Full-time
Remote
Entry Level
2+ years exp
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Hiring Manager
Mireldy M.
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Responsibilities
Labor capacity planning, rater scheduling, monitoring and payroll processing for all constructed response programs and KIRA Talent reviewer services clients.
Monitor ONE and Rater Management System to maintain necessary level of scoring staff. Assist in the creation of Standard Operating Procedures for developing and maintaining current training sets and other session materials to be made available on the S&R Ops SharePoint site. Meet scoring related milestones and provide status updates on a regular basis.
Use scheduling and scoring applications in support of constructed response scoring tasks as well as basic office applications, data models and reporting dashboards.
Monitor the scoring activities on weekends, evenings and holidays outside of normal business hours depending on business needs.
Ability to travel for up to 3 weeks to manage scoring sessions based on business needs.
Identify and resolve test record issues to enable on-time scoring and reporting for programs.
Using provided project plans, plan for and organize assigned resolutions functions including the calculation of requires agency staff and space needs, working with little or no supervision.
Manage communications plans and schedules including communications with other ETS departments and business units. For assigned programs, create and use MS office tools to document processes and manage cases.
For programs assigned, train and effectively use systems required to perform resolution and scoring & reporting functions, including, but not limited to IMS, ONE, eSKM, TOMS, IDMS, and EREG.
Monitor program and team schedules. Manage and monitor progress of post-admin resolutions functions as assigned to maintain necessary level of productivity to meet internal, scoring, and reporting SLAs.
Provides status updates on day-to-day operations. Solve problems proactively and independently and show sound judgment when a problem needs to be escalated to the next level of management.
Executes against SLAs and KPIs under the guidance of Product Operations Management.
Understand cost drivers and impact of tactical operations of product expenses (i.e. unit costs).
Supports attainment of surplus targets by controlling expenses.
Gather data to inform business decisions and analyze data to develop actionable business insights for all scoring services operational tasks assigned.
Adheres to ethical standards and comply with the laws and regulations applicable to the job function.
Qualification
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Required
A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
2+ years of experience in administrative or project management support.
Ability to work with cross-functional teams.
Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s.
Demonstrated understanding of product operational needs of product.
Escalates effectively when faced with uncertainty and /or lack of data: seeks assistance to guide decision-making.
Benefits
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits
Pet Insurance
1 year subscription to Calm App
Company
ETS
Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Amit Sevak
Chief Executive Officer
Chris Draper
Vice President and COO, College Board Programs
Company data provided by crunchbase
